1. Mutu – Patient Safeti

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  KONSEP MUTU dan PATIENT SAFETY  dr. Soenoe Joewana, MMR  Perspektif mutu  Mutu dapat ditinjau dari berbagai perspektif yang berbeda:  penerima pelayanan kesehatan,  profesi tenaga pelaksana pelayanan kesehatan  pengelola program/sarana kesehatan,  penyandang dana,  pembuat dan pelaksana kebijakan pelayanan kesehatan  MUTU ? Feigenbaum : Quality is a customer determination  Quality must be defined by customer satisfaction ~ kepuasan pelanggan  Quality is multidimensional ~ dari beberapa sisi  Quality is dynamic ~ kebutuhan dan harapan pelanggan
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